PRIVACY POLICY

A2B Urban Enforcement Ltd
Company number 11255053
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Last updated: 7 May 2026

1.Introduction

A2B Urban Enforcement Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share and protect personal information when we provide enforcement, tracing, case management, field operations, administration and related business services.

This policy applies to personal data processed in connection with our business operations, including communications with clients, suppliers, contractors, employees, agents and other individuals whose personal data we may process in the course of our lawful activities.

For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018, A2B Urban Enforcement Ltd may act as a data controller in relation to some processing activities and as a data processor where we process personal data on behalf of a client.

2. Who we are

A2B Urban Enforcement Ltd is a company registered in England and Wales.

Company name: A2B Urban Enforcement Ltd
Company number: 11255053
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Operational address for controlled data handling: Suite H, Jubilee Centre, 10-12 Lombard Road, Wimbledon, London, SW19 3TZ
Email: admin@a2benforcement.co.uk
Website: www.a2benforcement.co.uk
Primary contact for data handling matters: Afiqah Mazlan: afiqahm@a2benforcement.co.uk

Secondary contact: Karen Bate: karenbate@a2benforcement.co.uk
Escalation contact: Adrian Branker: adrianbranker@a2benforcement.co.uk

3. Personal data we may collect

Depending on your relationship with us, we may collect and process personal data including your name, postal address, email address, telephone number, business details, vehicle registration number, vehicle make and model, case references, correspondence, payment information, complaint information, evidence records, photographs, location-related operational data and website usage data.

Identity and contact details

  • This may include your name, address, email address, telephone number, job title, company name, client reference number or account details.

Vehicle and enforcement-related information

  • Where relevant to our services, we may process vehicle registration numbers, vehicle make and model, vehicle location, photographs, case references, incident details, parking or enforcement records, notices, permits, payment status and related evidence.

Location and field operation data

  • Where our services involve field agents, contractors or operational staff, we may process work location, route information, visit records, timestamps, device activity, job status updates and GPS/location data where this is necessary for operational management, safety, audit, service delivery or client reporting.

Payment and invoicing information

  • We may collect billing details, payment references, invoice history, transaction status, client account details and related finance information.
  • We do not store full card payment details ourselves. Where card payments are taken, they should be processed by a secure third-party payment provider.

Communications data

  • We may keep records of emails, letters, telephone calls, messages, complaints, enquiries, call notes and other correspondence.

Website and technical data

  • When you use our website or online systems, we may collect IP address, browser type, device information, pages visited, access times, cookie data and similar technical information.

Recruitment and contractor data

  • If you apply to work with us or provide services as a contractor, we may process CVs, work history, right-to-work information, references, identification documents, training records, insurance details, DBS or background-check information where required and relevant.

Special category or sensitive information

  • We do not intentionally collect special category personal data unless it is necessary and lawful to do so. In limited cases, evidence or case records may include sensitive information, for example health information, vulnerability details, incident notes, images, or information relating to legal claims.
  • Where sensitive data is processed, we will only do so where we have a lawful basis and an additional condition under data protection law.

4. How we collect personal data

We may collect personal data directly from you, from our clients, from correspondence and evidence supplied to us, from publicly available sources, from suppliers and service providers, and from official bodies or databases where we are lawfully entitled to obtain or verify information.

We may also receive personal data from third parties, including:

  • Clients and landowners
  • Managing agents
  • Local authorities or public bodies
  • Parking or enforcement system providers
  • Vehicle data providers, where legally permitted
  • Payment providers
  • Contractors, field agents and suppliers
  • Legal advisers, debt recovery agents or enforcement partners
  • Regulators, courts, police or government bodies where required by law

Where we receive data from a client, the client may be the data controller and we may process the data under their instructions.

5. How we use personal data

We may use personal data to:

  • Manage and respond to enquiries
  • Administer cases and client instructions
  • Verify vehicles and associated case details
  • Support enforcement and operational activity
  • Issue notices and maintain records
  • Manage complaints and disputes
  • Process payments and accounts
  • Monitor compliance, audit and quality assurance
  • Protect our rights and the rights of our clients
  • Comply with legal, contractual and regulatory obligations

6. Lawful bases for processing
We process personal data only where we have a lawful basis to do so. Depending on the circumstances, this may include processing that is necessary for the performance of a contract, compliance with a legal obligation, our legitimate interests or the legitimate interests of a client or third party, or consent where consent is required.

7. Access to personal data

Access to personal data is restricted to those employees, contractors or authorised personnel who need it for legitimate business purposes and who are subject to confidentiality and data handling obligations.

8. Sharing personal data

We may share personal data with clients, professional advisers, service providers, software providers, payment providers, communications providers, regulators, courts, law enforcement agencies and other third parties where this is lawful, necessary and proportionate.

9. How long we keep personal data

We only keep personal data for as long as necessary for the purposes for which it was collected.

Retention periods may depend on the type of data, the service provided, client requirements, legal obligations, accounting rules, limitation periods, dispute risk and regulatory requirements.

As a general guide:

  • Website enquiry data may be kept for up to 24 months after the last contact.
  • Client and supplier records may be kept for up to 6 years after the end of the relationship.
  • Invoices, accounting and tax records may be kept for at least 6 years.
  • Case records and enforcement evidence may be kept for the period required by the client contract, legal limitation periods or applicable regulatory requirements.
  • Recruitment records for unsuccessful applicants may usually be kept for up to 6 to 12 months, unless a longer period is justified.
  • Contractor and employee records may be kept during the working relationship and for a reasonable period afterwards.

These periods are indicative and may be adjusted depending on legal, contractual or operational requirements.

10. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access restrictions, secure systems, password controls, audit trails, device controls, confidentiality obligations and internal handling procedures.

11. International transfers

We do not routinely transfer personal data outside the United Kingdom. If this changes, we will ensure that appropriate safeguards are put in place before any such transfer occurs.

12. Your rights

Subject to applicable law, you may have the right to request access to your personal data, request correction of inaccurate data, request erasure, object to certain processing, request restriction of processing and, in some cases, request transfer of your personal data.

Under UK data protection law, you may have the following rights:

  • The right to be informed about how your data is used
  • The right to access your personal data
  • The right to correct inaccurate personal data
  • The right to request deletion of your personal data
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability
  • The right to withdraw consent where processing is based on consent
  • The right not to be subject to certain automated decisions

These rights may not apply in every case. For example, we may need to keep certain information for legal, contractual, accounting, enforcement or dispute-resolution reasons.

To exercise your rights, please contact us at:

Email: admin@a2benforcement.co.uk

Post: A2B Urban Enforcment Ltd, 128 City Road, London, United Kingdom, EC1V 2NX

We may need to verify your identity before responding to your request.

13. Complaints

If you have any question or complaint about how we handle your personal data, please contact us first so that we may try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, systems, legal obligations or regulatory requirements. The latest version will be made available on request or through our usual business channels.

15. Contact us

A2B Urban Enforcement Ltd
128 City Road
London
United Kingdom
EC1V 2NX
Email: admin@a2benforcement.co.uk
Website: www.a2benforcement.co.uk